1. Defective Items (7-Day Guarantee)

If your product arrives defective or damaged out of the box, please contact us (support@glintandluck.com) within 7 days of receiving your order.

• We will send a replacement free of charge, with no return required, or
• You may choose to request a refund instead.

To help us process your claim quickly, we strongly recommend recording an unboxing video as proof that the item was defective upon arrival.

2. All sale or discounted items are final sale and not eligible for refunds.

3. Once a replacement has been issued, the order is no longer eligible for a refund.

4. Refunds or replacements are not provided for:

• Damage caused by regular wear and tear
• Scratches, tarnishing, or fading over time
• Issues resulting from improper use or care

5. Shipping fees are non-refundable under all circumstances.

6. Our warranty does not cover:

• Lost or stolen items
• Normal wear and tear, including scratches, tarnishing, or fading of metals and gemstones
• Damage caused by improper care, such as exposure to chemicals, water, or excessive force
• Any repairs, resizing, or modifications made by a third party outside of Glint & Luck.